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Recruitment: Emergency Medical Dispatchers and Call Takers

The first few minutes of an emergency are critical. Early help can save lives.

Recruiting Update

The Queensland Ambulance Service is now recruiting for Emergency Medical Dispatchers in the Rockhampton Operations Centre.

To apply, please read the Applicant Information Kit available on this webpage. If you feel you have what it takes to be an Emergency Medical Dispatcher, please visit and quote the reference number 17812.

For all other locations, recruitment campaigns will be advertised on this website when the need is identified. Please refer to this webpage for updates in relation to recruitment and information on how to submit an application.


The job is more than just answering calls

While answering emergency triple zero (000) calls is a key aspect of an Emergency Medical Dispatcher’s role, the job also encompasses many other tasks.

Being able to type (ideally at 40 words per minute with 95% accuracy), multitask, use a computer, read maps, listen and forward plan whilst providing clear and authoritative direction in a calm manner, are essential skills required to perform the duties of an Emergency Medical Dispatcher.

The first few minutes of an emergency are critical. Early help can save lives. Having a vital role in such circumstances, Emergency Medical Dispatchers provide instructions to guide callers in performing First Aid practices until a Paramedic crew arrives at the scene.

Furthermore, Emergency Medical Dispatchers are responsible for the effective coordination and dispatching of the most appropriate resource/s to respond to emergencies.

A critical part of an Emergency Medical Dispatcher’s duties is to also complete accurate and detailed reports.

Do you have what it takes?

A career as a Student Emergency Medical Dispatcher can be very rewarding but it is not for everyone. The role requires attention to detail in a technical environment and the ability to multitask. These skills are vital to maintaining the welfare of the community and, as such, the job is a highly valued profession. But being a Student Emergency Medical Dispatcher can be tough as the working environment can be stressful.

Persons interested in becoming a Student Emergency Medical Dispatcher, should ask themselves the following questions:

  • Are you a good communicator?
  • Do you have the ability to manage extreme situations with calmness and leadership?
  • Are you a good team player, supportive of other team members?
  • Do you have a genuine willingness to contribute to the community?
  • Are you committed to maintaining and developing your skills?
  • Do you enjoy shift work?
  • Are you a caring and tolerant person?
  • Do you appreciate the need to adhere to procedures in the workplace?
  • Are you able to multitask within a technical environment?
  • Do you enjoy working with people from diverse backgrounds?
  • Can you listen and enter details into a computer at the same time?
  • Do you enjoy working in an urgent and dynamic working environment?
  • Do you possess a positive attitude which allows you to make effective and timely decisions under pressure?

If a person truthfully answers ‘yes’ to all these questions and has the passion and drive to become a Student Emergency Medical Dispatcher with the QAS, their journey has just begun. The next step is to become familiar with details of QAS Student Emergency Medical Dispatcher training, avenues of career progression and the QAS Student Emergency Medical Dispatcher Recruitment Process.

Information and application kits

EMD Application Information Kit

Recognition of Current Qualifications

Applicants for the position of Emergency Medical Dispatchers who wish to have prior qualifications recognised, are required to complete a Recognition of Current Ambulance Practice (ROCAP) assessment. To find out more about the ROCAP assessment and what is required in its submission, please refer to the Recognition of Current Ambulance Practice page.

Contact the QAS Recruitment Team

To contact the QAS Recruitment Team, email

We collect your personal information (e.g. email address details) to address your matter and will only disclose it to third parties if authorised by law or with your consent. To find out further information, please refer to our privacy statement.

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Last updated 12 October 2015