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Recruitment: Emergency Medical Dispatchers

The first few minutes of an emergency are critical.  Early help can save lives.

Queensland Ambulance Service (QAS) provides ambulance services to the public, health institutions, community and sporting groups, businesses, medical research bodies and other Government agencies.

The Emergency Medical Dispatcher (EMD) is an operational role within the QAS that works collaboratively with the Operation Centre team, the broader QAS organisation and other health care and emergency services.

The QAS is now recruiting for future EMDs who will receive emergency calls, provide essential pre-arrival advice, and to coordinate and dispatch QAS resources and patient transport movements for the Queensland community.

Successful applicants should have superior communication skills and the ability to manage extreme situations with calmness and leadership. Successful applicants must have the ability to type 40wpm with 95% accuracy. Although call centre/emergency services and/or community services experience is preferred, it is not essential to perform in the role, as on the job training is provided.

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Recruitment Update

The QAS is now accepting applications for EMDs in the following locations:

  • Brisbane Operations Centre maximum applications accepted - 400*
  • Cairns Operations Centre maximum applications accepted - 250*
  • Rockhampton Operations Centre maximum applications accepted - 300*

*Please note there will be no defined end date to the campaign.  However, once the application quota is met, each location will be closed.

You are required to read the Applicant Information Kit and Role Description for information relating to the recruitment process and the EMD role.

If you feel you have the skills and abilities and are strongly considering an EMD career, please complete the online application form.

For all other locations, recruitment campaigns will be advertised on this website when the need is identified. Please refer to this webpage for updates in relation to future recruitment campaigns.

Recognition of Current Qualifications

Applicants for the position of Emergency Medical Dispatchers who wish to have prior qualifications recognised, are required to complete a Recognition of Current Ambulance Practice (ROCAP) assessment. To find out more about the ROCAP assessment and what is required in its submission, please refer to the Recognition of Current Ambulance Practice page.

Contact the QAS Recruitment Team

To contact the QAS Recruitment Team, email QAS.Recruitment@ambulance.qld.gov.au

We collect your personal information (e.g. email address details) to address your matter and will only disclose it to third parties if authorised by law or with your consent. To find out further information, please refer to our privacy statement.

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Last updated 12 October 2015