In an emergency call Triple Zero (000)

13 HEALTH

You can call 13 HEALTH (13 43 25 84) and talk to a registered nurse 24 hours a day. We’ll talk to you about your symptoms and help you find the right care.

We can help you:

  • decide if you need to go to a hospital or see a GP
  • find health care near you, including after hours or home visit services
  • manage your chronic conditions
  • ask for a Ryan's rule clinical review
  • get home sexual health testing—13 HEALTH webtest (chlamydia and gonorrhoea).
  • get advice and support for termination of pregnancy.

You can also talk to a child health nurse between 6:30 am and 11 pm every day. They can give you breastfeeding advice and support as well as other health advice for your children.

When we might contact you

We might contact you if we think you’ve been in contact with a person who’s been diagnosed with an infectious disease. We may also be in touch to remind you about an immunisation or to update you about a waiting list.

Support with systems and services

We help patients and health professionals with other Queensland Health systems and services including:

  • yourQH patient portal
  • The viewer (opt-out)
  • reporting intentional contamination of food.

Privacy and confidentiality

All calls to 13 HEALTH are confidential medical records. We’ll only share your information with other health professionals with your permission.

You don’t need to tell us your name when you call, but we need to know your gender and age so we can assess your symptoms. We don’t need any personal details if you’re calling for general health information.

Read more about how we manage personal information on the Queensland Government website.

Mental Health support

Call 1300 MH CALL (1300 642 255) for mental health advice and support 24 hours a day. You’ll talk to a mental health clinician who can also link you to other mental health services or refer you to an acute care team.

Mental health crisis contacts

The following helplines are open 24 hours a day.

Find more mental health support services on the Queensland Government website.

Quit smoking support

Call Quitline on 13 78 48 for help and support to quit smoking or vaping. You’ll talk to a counsellor who can help you find the tools and support you need.

Quitline is open 7 days a week during business hours. Read more about their services and programs on the Quit HQ website.

Last updated: July 2024

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