Patient management and clinical progress
We aim to provide exceptional care to our patients on every occasion.
We collect information about the effective management of patients and their pain in relation to cardiac and trauma patients to ensure we continue to practice safe, meaningful, quality care.
At the end of quarter 2 of the 2024–25 financial year, the statewide clinically meaningful pain reduction for cardiac patients was 77.4% and trauma patients was 80.2%.
Clinically meaningful pain reduction
The graph below provides a breakdown of our performance for clinically meaningful pain reduction for both cardiac and trauma patients by quarter for the 2024–25 financial year.
Models of care
We have worked hard to expand our services beyond traditional models of care—and traditional views of ambulance services—towards broader, better, more tailored responses to the specific needs of our patients. We still deliver an ambulance in the driveway when you need it, but now we can do so much more.
QAS Clinical Hub
The Queensland Ambulance Service (QAS) Clinical Hub provides secondary triage and health navigation for patients after they call Triple Zero (000).
It is home to a multidisciplinary group of clinicians including medical officers, senior paramedics, mental health practitioners, social workers and embedded Hospital and Health Service (hospital) staff. This highly skilled team assist in providing expert advice to patients and paramedics and assist in providing appropriate health care navigation to the people of Queensland.
Mental Health Co-Responders
A joint effort between the QAS and participating Hospital and Health Services, the Mental Health Co-responder Program sees a QAS senior paramedic paired with a senior mental health clinician from the local mental health service to provide timely and appropriate care for those experiencing a mental health crisis.
In the past, most people calling Triple Zero (000) during a mental health crisis would be transported by paramedics to a hospital Emergency Department, however this collaborative service allows the patient to be treated and cared for in the comfort of their own home.
The program has been hailed a huge success since its pilot in South East Queensland in 2019 and has since been rolled out to over twenty sites across Queensland, including districts in Cairns, Townsville, Mackay, Rockhampton, Sunshine Coast, Metro North, Metro South, Gold Coast, Darling Downs and Wide Bay.
Mental Health Liaison Service
The QAS’s Mental Health Liaison Service (MHLS) involves a QAS Senior Mental Health Clinician working in the Brisbane Operations Centre to provide information, advice and assistance to Triple Zero (000), supervisors, managers, and paramedics across the entire state. This service supports the timely and appropriate dispatch of resources to people in a mental health crisis, whilst also assisting clinical decision making by the attending paramedics.
The MHLS also provides direct clinical support to patients experiencing a mental health crisis via telemedicine, including de-escalation, risk assessment and management, advice, information, psycho education regarding symptom management, and guidance around appropriate referral options.