QAS Home > Community Ambulance
Cover Residency Status (FAQ)
On 1 July 2011 the levy, paid through electricity accounts, which supported the Community Ambulance Cover (CAC) was abolished.
The Community Ambulance Cover legislation is still in place and will continue to provide all Queensland residents with free authorised ambulance services throughout Australia.
Interstate/international information
Question:
My principal place of residence is not in Queensland. If I use an ambulance in Queensland, do I have to pay for this?
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Yes. However, the following exceptions may apply:
- if you hold a Department of Veterans' Affairs gold card.
- if you are an ambulance subscriber in Victoria, Australian Capital Territory, Northern Territory, New South Wales, and South Australia.
- if you are a pensioner in Victoria, Australian Capital Territory and Western Australia.
- if you are transferred from one Queensland Health hospital to another Queensland Health hospital.
- if you live near a border with Queensland, and a cross-border arrangement applies.
- if Queensland Ambulance Service services were provided in respect of a work place accident or injury.
- if the Ambulance Services were provided in respect of a road traffic accident.
Additionally if you have health insurance, you may be covered for Queensland Ambulance Service costs. Your health insurance provider should be able to provide advice in this regard.
Please note: if you are not a Queensland resident you will be issued a Tax Invoice for services rendered by the Queensland Ambulance Service. This Invoice is the responsibility of the individual and it is up to you for follow payment up with your nominated Health Fund or your State/Territory Ambulance Service.
Question:
I am not a Queenslander, but I live near the border of Queensland. How might cross-border arrangements apply?
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As a general rule, when an ambulance service of another state or territory requests the Queensland Ambulance Service to provide services, then it will be the responsibility of the requesting ambulance service to meet Queensland Ambulance Service costs. However, it is important to check with the ambulance service operating in your state about the specific cross-border arrangements that apply with the Queensland Ambulance Service.
Question:
I live on the Queensland border, can I subscribe to the Queensland Ambulance Service?
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No. The Queensland Ambulance Service no longer has a subscription scheme.
It is recommended that you contact either your Health Fund or State/Territory Ambulance Service to ensure that you have adequate ambulance cover.
Question:
I live on the Queensland border; if I use a Queensland ambulance will I receive an account?
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Yes. The Community Ambulance Cover only applies to people whose principal place of residence is in Queensland.
It is recommended that you contact either your State/Territory Ambulance Service or Health Fund to ensure adequate ambulance cover whilst visiting Queensland.
Please note: Invoices are issued to the individual and it is the individual’s responsibility to make the necessary arrangements with either their Health Fund or their State/Territory Ambulance Service.
Question:
Are overseas students studying in Queensland covered?
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Yes. The Community Ambulance Cover provides ambulance coverage to any student aged less than 25 years who is studying full-time at an educational institution in Queensland. They will remain covered whilst they are a full-time student regardless of the length of time of their enrolment.
Proof of enrolment may be required for full-time students from overseas.
Please note: A person will only be covered if they can demonstrate that their principal place of residence is in Queensland. Where a person cannot demonstrate residency in Queensland it recommended that they take out separate medical or travel insurance that includes ambulance coverage.
Question:
I am moving to Queensland from another state. Is there a waiting period before I am covered by Community Ambulance Cover?
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No. People who can demonstrate they have taken up residency in Queensland are covered from the day they arrive. However, you will not be covered whilst travelling/moving to Queensland.
It is recommended that you maintain adequate ambulance cover whilst travelling/moving to Queensland through either a health fund or your State/Territory Ambulance Service.
Question:
I am moving to Queensland and have an ambulance subscription in another state. Am I able to transfer this subscription to the Queensland Ambulance Service?
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No. Other State/Territory ambulance subscriptions can not be transferred to Queensland. You may need to contact your Ambulance Service to discuss a refund.
It is recommended that you continue to maintain your ambulance subscription whilst travelling to Queensland as the Community Ambulance Cover only takes effect from when you become a Queensland resident.
Question:
Do I have to let the Queensland Ambulance Service know that I have moved to Queensland and provide my personal details?
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No. However, if you use the ambulance in another State/Territory you may be required to provide evidence of you Queensland residency.
Evidence that can be used to establish if a person's principal place of residence is in Queensland includes:
If you are an Adult
- A copy of current photographic identification which includes the current principal place of residence in Queensland. For example, a drivers licence; or
- A copy of a current statement from a bank or financial institution showing the current principal place of residence and the name of the institution. Please ensure that the period of the statement covers the date of the ambulance treatment/transport provided; or
- A copy of a current Queensland Seniors Card showing the name and card number recorded with the Department of Communities; or
- A copy of a current Queensland issued Centrelink Pension Concession Card; or
- A copy of a current Queensland issued Centrelink Health Care Card; or
- A statutory declaration, which includes the current principal place of residence in Queensland.
Dependent/Child of a Queensland resident
You will need to include evidence that the child is your dependent. You are requested to provide a copy of one of the abovementioned documents and one of the following documents as evidence of a dependent/child’s dependency:
- A copy of a current Medicare card with the child/dependent’s name; or
- A copy of the child/dependent’s birth certificate; or
- A copy of a current Student Identification card for the child/dependent.
Question:
Does the Queensland Ambulance Service offer short term insurance cover for interstate/international visitors?
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No. The Queensland Ambulance Service does not offer a short term 'insurance for ambulance coverage' for persons visiting Queensland, but fully covers Queensland residents for authorised ambulance services Australia-wide under the Community Ambulance Cover.
It is recommended that you contact your State/Territory Ambulance Service or a health fund to discuss adequate ambulance cover whilst visiting Queensland.
Question:
Does the Queensland Ambulance Service, provide coverage for interstate school excursions?
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No. Whilst the Queensland Ambulance Service fully covers Queensland residents, it does not cover visitors to Queensland.
It is recommended that you contact your State/Territory Ambulance Service to discuss adequate coverage for ambulance whilst visiting Queensland.
Question:
I spend 6 months in another state and 6 months in Queensland. Am I covered?
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A person who was merely on holidays in Queensland, for a period of less than six months out of the last year, would not be considered a Queensland resident.
In this circumstance there is a simple way to work out if you are covered by Community Ambulance Cover.
If you answer YES to any of these questions, then you would be covered:
- Are you registered to vote in Queensland?; or
- Is your driver's licence issued in Queensland?; or
- When lodging your tax return do you use a Queensland address; or
- Is your pension card issued in Queensland?
Question:
I own an investment/holiday property in Queensland and pay the Community Ambulance Cover through my electricity account. Am I covered when I visit Queensland.
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No. Whilst the Queensland Ambulance Service covers Queensland residents, it does not cover visitors to Queensland.
The Community Ambulance Cover is a broad based charge, as opposed to a user pays fee for services. It is a means of raising the funds required for the provision of an ambulance service on a state-wide basis.
The ambulance levy is applied to all non-exempted electricity accounts, regardless of whether the person whose name is on the account is a resident of Queensland. The same principle applies for Rates Notices where the property owner is required to pay rates on their property. This funding is generally invested in local infrastructure and services, which may be of no direct or immediate benefit to the property owner.
Question:
Will the Queensland Ambulance Service send the account directly to my health fund or Ambulance Service?
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No. The invoice will be issued to you and you will need to make the necessary arrangements with either your health fund or your Ambulance Service.
Question:
I am working in Queensland on a working Visa am I covered whilst in Queensland?
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Provided you have a work visa and can show evidence of your Queensland residency such as a:
- a letter from your employer; or
- a copy of a rent receipt; or
- a statutory declaration
You will be fully covered. It is important to note that once you leave Queensland you will no longer be covered.
It is recommended that you contact your travel agent to ensure that you have adequate ambulance cover whilst travelling outside of Queensland.
Question:
I work in Queensland but live in another State. Am I covered?
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If you are injured at work you will be covered under workers compensation. However, if you are injured outside work you will not be covered.
It is recommended that you contact either your State/Territory Ambulance Service or health fund to ensure adequate ambulance cover whilst visiting Queensland.
Question:
I’m an interstate pensioner, am I covered for ambulance when I visit Queensland?
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Hide Answer:
No. The Community Ambulance Cover only applies to people whose principal place of residence is in Queensland and does not cover pension card holders for ambulance treatment/transport whilst visiting Queensland.
However, if you are a pensioner in Victoria, New South Wales and Western Australia it is recommended that you contact your State/Territory Ambulance Service as coverage may be provided by those organisations.
Question:
I will be competing in a Queensland sporting event. I believe that there will be an Ambulance in attendance. If I am injured at the sporting event, will I be covered under the Community Ambulance Cover.
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Hide Answer:
No. The Community Ambulance Cover only applies to people whose principal place of residence is in Queensland and does not cover interstate/international competitor or spectators at a Queensland sporting event.
It is recommended that visitors to Queensland contact either their State/Territory Ambulance Service or a health fund to ensure adequate ambulance cover whilst visiting Queensland.
Question:
I was visiting Queensland and I was admitted to a Queensland Health hospital and was transferred to another Queensland Health hospital by a Queensland ambulance vehicle. Do I have to pay for this service?
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Hide Answer:
No. Queensland Health is responsible for payment of Queensland Ambulance Service costs when you transfer between Queensland Health hospitals as an in–patient.
Question:
I was visiting Queensland and I was admitted to a private hospital in Queensland, and was transferred to a Queensland Health hospital using a Queensland ambulance. Do I have to pay for this service?
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Yes. This will also be the case where you transfer between private hospitals.
However, if you have health insurance it may be possible to claim these costs back. Your health insurance provider should be able to advise whether you would be covered for these costs
Information for Queensland Residents
Question:
Is there a grace period for Queensland residents who move interstate?
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Hide Answer:
No. Queenslanders moving interstate should arrange ambulance cover before departing Queensland.
It is recommended that you contact the State/Territory Ambulance Service where you are moving to or a health fund to discuss adequate coverage for ambulance.
Question:
I’ve changed my Queensland address. Do I have to notify the Queensland Ambulance Service?
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Hide Answer:
No. There is no need to advise the Queensland Ambulance Service of your change of address.
Question:
If my child is studying full–time interstate, are they still covered by the Community Ambulance Cover?
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Full–time students under 25 years, whose parents are Queensland residents, are covered by the Community Ambulance Cover.
Part–time students living interstate are not covered.
Question:
I’m a Queensland aged pensioner do I still need to pay the Community Ambulance Cover levy?
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Hide Answer:
No. The Community Ambulance Cover levy was abolished on 1 July 2011. If the levy appears on your electricity account please contact your electricity supplier.
Question:
As a Queensland resident, what do I do if I require ambulance transport in another state and receive an account?
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As a Queensland resident, if you receive an invoice for interstate ambulance treatment/transport all you need to do is to send the invoice, along with evidence that you were a Queensland resident at the time of the interstate treatment/transport, to the Queensland Ambulance Service at:
Queensland Ambulance Service
Governance and Management Services Unit
GPO Box 1425
BRISBANE QLD 4001
The Queensland Ambulance Service will then make the necessary arrangement for the invoice to be paid in full. Evidence that can be used to establish if a person's principal place of residence is in Queensland includes:
If you are an Adult
- A copy of current photographic identification which includes the current principal place of residence in Queensland. For example, a drivers licence; or
- A copy of a current statement from a bank or financial institution showing the current principal place of residence and the name of the institution. Please ensure that the period of the statement covers the date of the ambulance treatment/transport provided; or
- A copy of a current Queensland Seniors Card showing the name and card number recorded with the Department of Communities; or
- A copy of a current Queensland issued Centrelink Pension Concession Card; or
- A copy of a current Queensland issued Centrelink Health Care Card; or
- A statutory declaration, which includes the current principal place of residence in Queensland.
Dependent/Child of a Queensland resident
You will need to include evidence that the child is your dependent. You are requested to provide a copy of one of the abovementioned documents and one of the following documents as evidence of a dependent/child’s dependency:
- A copy of a current Medicare card with the child/dependent’s name; or
- A copy of the child/dependent’s birth certificate; or
- A copy of a current Student Identification card for the child/dependent.
Question:
I am a Queensland resident, my dependent child received an account in their name. Is this normal? Is my child covered?
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Most Australian Ambulance Services issue the invoice in the patient’s name. If you receive an invoice in your child’s name, send the invoice along with evidence that you were a Queensland resident at the time of the interstate treatment/transport to the Queensland Ambulance Service at the below address:
Queensland Ambulance Service
Governance and Management Services Unit
GPO Box 1425
BRISBANE QLD 4001
Evidence that can be used to establish if a person's principal place of residence is in Queensland includes:
If you are an Adult
- A copy of current photographic identification which includes the current principal place of residence in Queensland. For example, a drivers licence; or
- A copy of a current statement from a bank or financial institution showing the current principal place of residence and the name of the institution. Please ensure that the period of the statement covers the date of the ambulance treatment/transport provided; or
- A copy of a current Queensland Seniors Card showing the name and card number recorded with the Department of Communities; or
- A copy of a current Queensland issued Centrelink Pension Concession Card; or
- A copy of a current Queensland issued Centrelink Health Care Card; or
- A statutory declaration, which includes the current principal place of residence in Queensland.
Dependent/Child of a Queensland resident
You will need to include evidence that the child is your dependent. You are requested to provide a copy of one of the abovementioned documents and one of the following documents as evidence of a dependent/child’s dependency:
- A copy of a current Medicare card with the child/dependent’s name; or
- A copy of the child/dependent’s birth certificate; or
- A copy of a current Student Identification card for the child/dependent.
Question:
I’m a Queensland resident, what happens if I use an Ambulance in Queensland? Will I receive a bill?
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If a person’s principal place of residence is in Queensland, then the person should not be billed for ambulance treatment/transport provided by the Queensland Ambulance Service.
If you do receive an invoice, there are contact details on the invoice, simply return the invoice along with evidence that you are a Queensland resident and the account will be paid by the Queensland Ambulance Service on your behalf.
Evidence that can be used to establish if a person’s principal place of residence is in Queensland includes:
If you are an Adult
- A copy of current photographic identification which includes the current principal place of residence in Queensland. For example, a drivers licence; or
- A copy of a current statement from a bank or financial institution showing the current principal place of residence and the name of the institution. Please ensure that the period of the statement covers the date of the ambulance treatment/transport provided; or
- A copy of a current Queensland Seniors Card showing the name and card number recorded with the Department of Communities; or
- A copy of a current Queensland issued Centrelink Pension Concession Card; or
- A copy of a current Queensland issued Centrelink Health Care Card; or
- A statutory declaration, which includes the current principal place of residence in Queensland.
Dependent/Child of a Queensland resident
You will need to include evidence that the child is your dependent. You are requested to provide a copy of one of the above mentioned documents and one of the following documents as evidence of a dependent/child’s dependency:
- A copy of a current Medicare card with the child/dependent’s name; or
- A copy of the child/dependent’s birth certificate; or
- A copy of a current Student Identification card for the child/dependent.
Please note: Normally Queensland residents would not receive an invoice as they are covered under the Community Ambulance Cover. However, sometimes officers are unable to record a patient’s details due to their condition at the time of treatment/transport and therefore, an invoice may be issued.
Question:
I was a Queensland resident visiting interstate and received an account for service. However, I have now moved interstate. Will the Queensland Ambulance Service pay my account?
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Hide Answer:
Provided you were a Queensland resident at the time of the interstate treatment/transport you are covered.
You will need to send the invoice along with evidence that you were a Queensland resident at the time of the treatment/transport and the account will be paid by the Queensland Ambulance Service on your behalf.
Evidence that can be used to establish if a person’s principal place of residence is in Queensland includes:
If you are an Adult
- A copy of current photographic identification which includes the current principal place of residence in Queensland. For example, a drivers licence; or
- A copy of a current statement from a bank or financial institution showing the current principal place of residence and the name of the institution. Please ensure that the period of the statement covers the date of the ambulance treatment/transport provided; or
- A copy of a current Queensland Seniors Card showing the name and card number recorded with the Department of Communities; or
- A copy of a current Queensland issued Centrelink Pension Concession Card; or
- A copy of a current Queensland issued Centrelink Health Care Card; or
- A statutory declaration, which includes the current principal place of residence in Queensland.
Dependent/Child of a Queensland resident
You will need to include evidence that the child is your dependent. You are requested to provide a copy of one of the above mentioned documents and one of the following documents as evidence of a dependent/child’s dependency:
- A copy of a current Medicare card with the child/dependent’s name; or
- A copy of the child/dependent’s birth certificate; or
- A copy of a current Student Identification card for the child/dependent.
Question:
Who do you class as a dependent?
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A dependent can be a:
- spouse - a partner who identifies as a husband or wife;
- partner - a partner who does not identify as a husband or wife (ie defacto couples); or
- child - a child of a person who includes stepchildren or foster children.
Question:
What do you class as Queensland residency and why do I have to provide it?
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You need to have your Queensland address registered with at least one of the following at the time that you use the ambulance service within Queensland or interstate:
- Electoral Commission of Queensland; or
- Centrelink (Pension Concession Card or Health Care Card);
- Commonwealth Department of Veterans’ Affairs;
- Department of Communities (Seniors Card);
- Queensland Transport (Drivers Licence);
- Australian Tax Office (Income Tax Return);
- Queensland Branch of a financial institution;
- Dependent children – one of the above plus a copy of a current Medicare card with the dependent/child’s name, a copy of a birth certificate or a copy of a current student identification card.
Proof of residency from these agencies must display your residential address (not post office details).
As the Community Ambulance Cover only covers Queensland residents, proof of residency must be established prior to the Queensland Ambulance Service processing interstate accounts on behalf of Queenslanders who use interstate ambulance services.
Under privacy guidelines, the Queensland Ambulance Service is unable to access other departmental/organisation databases to establish Queensland residency.
Question:
Can I use my electricity account or rates notice as proof of Queensland residency?
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No. Neither an electricity account nor a rates notice do not establish Queensland residency.
Question:
I am a Queensland resident and have foster child/children. Are the child/children covered?
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Hide Answer:
Yes. All permanent residents of Queensland and their dependents (this includes a foster child/children) are covered for authorised ambulance services both in Queensland and whilst travelling interstate.
Question:
I am a legal guardian for a child/children and a Queensland resident. Are the child/children covered?
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Hide Answer:
Yes. All permanent residents of Queensland and their dependents are covered for authorised ambulance services both in Queensland and whilst travelling interstate.
Question:
I am a Queensland resident but working interstate. Am I covered?
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Hide Answer:
Yes. As a Queensland resident you are covered for authorised ambulance services interstate.
Please note: If you are injured at work in another State/Territory, the ambulance service provided should be covered under workers compensation.
Question:
I am going on a cruise, what happens if I need to be airlifted from the ship. Will I be covered?
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Coverage for medical evacuation from a cruise ship is managed on a case–by–case basis and it would depend if the transport was authorised by the relevant State/Territory Ambulance Service.
It is recommended that you check with your travel agent to ascertain whether there is additional coverage for medical evacuations whilst on your cruise.
Please note: Authorised ambulance service is to the nearest medical facility appropriate to the needs of the patient. The Queensland Ambulance Service does not allow for repatriation of patients to their homes or the original point of service.
Return/repatriation costs are the responsibility of the individual and are not covered under the Community Ambulance Cover; this was also the case under the previous Queensland Ambulance Service Subscription Scheme.
Question:
I have shared custody of my child/children, who normally reside in another State. Are they covered when they visit me in Queensland?
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Hide Answer:
Yes. All permanent residents of Queensland and their dependents are covered for authorised ambulance services both in Queensland and whilst travelling interstate.
You may need to provide evidence of your Queensland residency and dependency of the child/children.
Evidence that can be used to establish if a person’s principal place of residence is in Queensland includes:
If you are an Adult
- A copy of current photographic identification which includes the current principal place of residence in Queensland. For example, a drivers licence; or
- A copy of a current statement from a bank or financial institution showing the current principal place of residence and the name of the institution. Please ensure that the period of the statement covers the date of the ambulance treatment/transport provided; or
- A copy of a current Queensland Seniors Card showing the name and card number recorded with the Department of Communities; or
- A copy of a current Queensland issued Centrelink Pension Concession Card; or
- A copy of a current Queensland issued Centrelink Health Care Card; or
- A statutory declaration, which includes the current principal place of residence in Queensland.
Dependent/Child of a Queensland resident
You will need to include evidence that the child is your dependent. You are requested to provide a copy of one of the above mentioned documents and one of the following documents as evidence of a dependent/child’s dependency:
- A copy of a current Medicare card with the child/dependent’s name; or
- A copy of the child/dependent’s birth certificate; or
- A copy of a current Student Identification card for the child/dependent.
Question:
I live in Queensland with my parent/s and or grandparent/s but am no longer a dependent. Am I covered?
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Hide Answer:
Yes. Queensland residents are covered for authorised ambulance services both in Queensland and whilst travelling interstate.
Question:
I’m no longer a full time student. Am I covered?
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Hide Answer:
Provided you are a Queensland resident you are covered for authorised ambulance services both in Queensland and whilst travelling interstate.
If you are not a Queensland resident, the Queensland Ambulance Service recommends that you contact either a health fund or your State/Territory Ambulance Service to arrange adequate ambulance cover whilst travelling in Queensland.
Question:
Are Queenslanders travelling around Australia on holidays for an extended length of time still covered?
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If it is the person’s intention to return to Queensland within two years, and they have not established a permanent residence elsewhere, then they will still be considered a resident of Queensland.
If a person is away from Queensland for more than two years and is living in a permanent residential arrangement (including in a travelling caravan), they will not be considered as a resident of Queensland. This is the case regardless of whether they are enrolled in a Queensland electorate or whether it is their intention to eventually return.
If a person no longer has a principal place of residence in Queensland or takes up residence in another State or Territory then they cease to be a Queensland resident and will not be covered.
Question:
I live in Queensland and I’m competing interstate (i.e. car rally) am I covered?
Show Answer:
Hide Answer:
Yes. Queensland residents are covered for authorised ambulance services both in Queensland and whilst travelling interstate.
Question:
If I get hurt in another State/Territory am I able to be transported by ambulance back to Queensland?
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Hide Answer:
The Queensland Ambulance Service will not automatically cover interstate transfers (repatriation) back to Queensland on convalescence or compassionate grounds, but will be based on urgent clinical/medical necessity.
Interstate transfers must be authorised by the Commissioner, Queensland Ambulance Service on advice from the Medical Director, Queensland Ambulance Service to be eligible and will only be facilitated where the ongoing clinical care of a patient would be compromised if they were not returned to Queensland.
Before arranging any repatriation you should confirm your entitlements with the Queensland Ambulance Service by calling (07) 3215 0715
Please note: This is the same policy that existed under the Queensland Ambulance Service Subscription Scheme.
Question:
When travelling interstate, am I covered if I use a private ambulance service?
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Hide Answer:
If a Queensland resident uses an ambulance service other than the State/Territory Ambulance Service the cost is not covered, unless that State/Territory has contracted the private ambulance service for that transport.
Question:
Am I covered if I require air ambulance transport? Does this include the Royal Flying Doctors?
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Hide Answer:
The Community Ambulance Cover will cover you for ambulance services, which are dispatched by the Queensland Ambulance Service. Air ambulance is generally transport provided by a Royal Flying Doctor Service (RFDS) aircraft.
Community Ambulance Cover does not cover services provided independently by the RFDS and do not involve the Queensland Ambulance Service.
If a Queensland resident were airlifted from either Norfolk or Christmas Islands at the request of the local ambulance service then the patient would be covered under Community Ambulance Cover.
If a Queensland resident were airlifted, whether by the RFDS, the RAAF or a commercial operator, from these locations without the involvement of the local ambulance service then they would not be covered.
Please note: Subsequent transport provided by the local ambulance service from the airport to the hospital would be covered by Community Ambulance Cover.
Question:
I would like to make a donation to the Queensland Ambulance Service. How can I do this?
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Hide Answer:
You can make a donation or a bequest to the Queensland Ambulance Service through your Local Ambulance Committee - please telephone 07 3109 5055 and they will provide contact details for your Local Ambulance Committee.
Question:
I’m a Queenslander, am I covered for non–urgent transport?
Show Answer:
Hide Answer:
Yes. However, the transport must be authorised by your doctor and the transport must meet Queensland Ambulance Service eligibility criteria.
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